Preliminary Process (with closed captioning)

Descriptive Text Transcript

The video is composed of live action and graphic elements.
[Opening Music Playing]

Background is blurry. Office setting with a visible flag of Canada. In the foreground, top of screen, the Canadian Human Rights Tribunal logo in white and below the title of the video "Preliminary Process" in black on a turquoise, rectangular shape. 

[music continues]

Establishing shot of woman seated at a kitchen island. She has long silver coloured hair, wearing glasses and a pink sweater. She speaks directly to camera.

[Lisa : Hi, I’m Lisa. A year ago, I filed a complaint of discrimination with the Canadian Human Rights Commission.]

[music contd.]

Cut to a medium shot of the same woman (Lisa), dressed in a different attire to symbolize a different day. She walks into frame and sits at down at a table with papers, cell phone and computer. She picks up a piece of paper from the table and reads.  

[Lisa: When I found out the Commission sent my complaint to the Canadian Human Rights Tribunal, I was nervous. I didn’t have a lawyer, or anyone who could help me figure out...]

Cut to a close-up shot of the dining table, with folder, cell phone and papers in the background and in the foreground, a turquoise box with the following text:
Preliminary Process: What happens next?”

[Lisa : ... what was going to happen next.]

[music contd.]

Cut to a medium wide shot of a man in empty courtroom setting, appearing friendly and relaxed. The man is dressed in business attire.  

[Philip: Hi, I’m Philip and I’m a Registry Officer with the Canadian Human Rights Tribunal. The Tribunal is similar to a court of law, but less formal, and it only hears complaints about discrimination.]

[music contd.]

Cut to a medium wide shot of the same man, Philip, seated at a desk, office setting. He is looking over papers in a yellow file folder.  

[Philip: When a complaint is referred to us from the Canadian Human Rights Commission, a Registry Officer, like me....]

Cut to a close-up of the paper work and yellow folder.

[Philip: assigned to the file. We become the point of contact...]

Cut back to Philip reading through the file, and speaking on the phone. 

[Philip: ...between parties to the complaint, and the Tribunal. This means parties should only communicate with their assigned Registry Officer. We can’t give legal advice, but you can get in touch with your Registry Officer if you have any questions about mediation, case management, or hearings.]

[music contd.]

Cut back to medium-wide shot of Lisa seated at kitchen island, present day, addressing a question to camera.

[Lisa: What’s the difference between the Commission and the Tribunal?]

[music contd.]

Cut back to medium shot of Philip in the empty hearing room who replies to Lisa’s question.  


[Philip: We get asked that a lot. Let’s take a look at what those differences are.]

[music contd.]

Cut to a blurred background with on-screen with text. Philip’s voice is heard explaining the following text on screen:

Canadian Human Rights Tribunal (CHRT)
Canadian Human Rights Commission (CHRC)
Separate & Independent

Receives complaint
Investigates complaint
Refers complaint to Tribunal

Finalizes complaint: mediation or hearing
Examines evidence
Listens to witnesses
Delivers finding
Decides on a remedy

[Philip: The Tribunal and the Commission are separate and independent institutions. The Commission receives the complaint of discrimination. Following an investigation, the Commission may refer the complaint to the Tribunal for inquiry. The Tribunal finalizes the complaint either through a successful mediation or a full hearing. During a hearing, the Tribunal examines evidence and listens to witnesses. If the Tribunal finds that there was discrimination, it decides on an appropriate remedy.]

[music contd.]

Cut to a medium shot of Philip who continues his explanation to camera.  

[Philip : It’s important to understand that just because the Commission sent a complaint to the Tribunal, this doesn’t mean the Commission believes discrimination took place.]

[music contd.]

Cut to a close-up of someone seated at a desk flipping through a file folder. The camera pans up to show a woman, the Tribunal Member, dressed in business attire, presiding over material.

[Philip: It’s up to a Tribunal Member to decide that. Tribunal Members are legally trained, impartial decision makers with expertise in human rights.]

[music contd.]

Cut back to Lisa seated at her table with papers, laptop computer, cell and yellow file folder. She reads over papers, places them down and types on her laptop.

[Lisa: First, I received a letter from the Tribunal telling me the Commission had referred my complaint to the Tribunal. I wasn’t familiar with some of the words in the letter. It’s really helpful to know what they mean.]

[music contd.]

Cut to a blurred background of a computer and in the foreground, on-screen text, while we hear Lisa’s voice explaining the text on screen.

person or group
who filed the complaint

person or group
against whom complaint is made

main participants
Canadian Human Rights Commission

[Lisa: The complainant is the person or group who filed the complaint of discrimination. That’s me. The respondent is the person or group against whom the complaint of discrimination was made. And the parties are the main participants in the complaint. These include the complainant, the respondent, and the Canadian Human Rights Commission.]

[music contd.]

Cut back to medium shot of Lisa seated at table, sorting through paper work and taking notes.


[Lisa: The letter asked if I was interested in a confidential, one-day mediation to try to resolve the complaint, instead of going straight to a public hearing. It mentioned that a Tribunal Member would be assigned to be the Mediator. ]

[music contd.]

Cut to Lisa seated by the kitchen island, present day, speaking directly to camera.

[Lisa: That gave me confidence, so I decided to try mediation and the other parties agreed.]

[music contd.]

Cut to Lisa seated at table, completing her preparation. She closes her laptop, gathers her belongings and exits frame.

[Philip: Mediation is completely voluntary. And just like in Lisa’s case, all parties must agree to mediation for it to happen. If one of the parties decides not to go with mediation, the complaint proceeds to case management, and then on to a public hearing.]

[music contd.]

Cut to Philip in present day, in the empty hearing room, speaking directly to camera and then fade to black.

[Philip: To find out more, please visit the CHRT website, and be sure to watch our other videos on mediation, case management and hearing.]

Black background, with the following text appearing on screen:

For more information about the
Canadian Human Rights Tribunal,
visit or contact us:
Telephone: 613-995-1707
Toll-free: 1-844-899-3604

The Government of Canada logo appears on a black background.