Chairperson’s message: In-person and virtual hearings

How we will decide on an in-person or a virtual proceeding

Update: September 2022

Over the last two-plus years, we’ve seen that videoconference technology works for mediations and hearings. It’s simple, cost effective and efficient. It saves all parties time and money, but most of all, we have learned from our experience that we can hear cases fairly by videoconference. Video and phone mediations have also been successful. In many cases we have been able to offer the parties a mediation date more quickly. Working virtually also means the parties and the Tribunal can be more flexible in scheduling. In 2021, 70% of our complaints were settled in virtual or telephone mediations.

The Tribunal will continue to offer videoconferencing as an option for mediations and hearings. If a party is requesting an in-person mediation or hearing because videoconference doesn’t allow for an accessible and/or fair process, the request should be made to the Tribunal member hearing your case or you can email us at

Each request will be assessed on a case-by-case basis, considering the following:

  • The fairness and accessibility of the form of hearing
  • Availability of technology and tools
  • Health and safety requirements
  • Proportionality: cost, time and effort for the parties and for the Tribunal relative to nature of proceeding
  • The parties’ preferences and interests

The Tribunal is working to improve the service it offers to Canadians. We see virtual hearings and mediations as an option for the parties that works.

If you cannot send an email, please phone the Registry to make alternate arrangements. The contact numbers are 613-995-1707 / 1-844-899-3604.

Jennifer Khurana
Canadian Human Rights Tribunal